Warranty Information

The Ion Productions Team warrants our XM42s against defects in material or workmanship for a period of ten years from the original date of purchase of the product by the consumer (the “Warranty Period”). The Ion Productions Team does not warrant, and is not responsible for, any device made by anyone other than The Ion Productions Team. If a material or workmanship defect arises with regard to any XM42, and a valid claim is received within the Warranty Period, The Ion Productions Team will (1) repair the XM42 or (2) replace the XM42. In the event of a defect, these are your exclusive remedies.

Exclusions and Limitations

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, The Ion Productions Team expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that The Ion Productions Team shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any XM42. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any personal property inside or outside of the XM42.

Sole and Exclusive Remedy

Your sole and exclusive remedy for any breach by The Ion Productions Team of this Limited Warranty, and The Ion Productions Team’s sole and entire liability for such breach, is, at The Ion Productions Team’s option, to repair or replace the defective XM42. Repair or replacement of the applicable XM42 (including parts and labor as well as re-shipping costs) shall be made at The Ion Productions Team’s expense. The Ion Productions Team reserves the right to send you a replacement XM42 that is the same or of a similar style to the XM42 you returned under the Limited Warranty or a substitute equivalent to your original XM42 that may not be of like kind (depending on availability). Replacement XM42s will be furnished only on an exchange basis. Replacement or repaired XM42s are warranted as above for the remainder of the original applicable Warranty Period.

Obtaining Warranty Service

If you wish to make a claim under this Limited Warranty with respect to a XM42, please e-mail support@xm42.com and provide the following information:

  • Product serial number
  • Purchase date
  • Brief description of problem

All of the above information is required before a warranty claim will be accepted. Once The Ion Productions Team validates your claim, we will provide a return label (and packaging if needed beforehand) and make it right. In no event will The Ion Productions Team accept any shipment that is sent C.O.D.

Please note that The Ion Productions Team cannot accept returned XM42s without the customer first consulting with us.

RETURNING A XM42 WITHOUT AUTHORIZATION WAIVES ALL OF THE ION PRODUCTIONS TEAM’S RESPONSIBILITIES UNDER THE LIMITED WARRANTY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED XM42 – SO, IF YOU SEND US A PACKAGE CONTAINING AN XM42 WITHOUT OUR AUTHORIZATION TO RETURN THE XM42, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU MAY LOSE BOTH THE XM42(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE REMEDY YOU WOULD HAVE RECEIVED UNDER THE LIMITED WARRANTY.

Warranty Disclaimers

EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED PRODUCT WARRANTY SECTION, EACH XM42 IS PROVIDED SOLELY ON AN “AS IS” BASIS AND THE ION PRODUCTIONS TEAM MAKES NO OTHER WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ION PRODUCTIONS TEAM SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY PERIOD OF THE LIMITED WARRANTY AS SET FORTH ABOVE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF APPLICABLE LAW SPECIFIES A MINIMUM WARRANTY PERIOD THAT IS LONGER THAN THE WARRANTY PERIOD SET FORTH IN THE LIMITED WARRANTY, THEN THE WARRANTY PERIOD FOR XM42S SUBJECT TO SUCH APPLICABLE LAW SHALL BE CONFORMED TO THE MINIMUM PERIOD SO REQUIRED. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.